Hi! My name is Pooja.
I’m a User Experience Researcher with a background in psychology and experience in user research, project management, and product development. My work is driven by empathy and curiosity, with a focus on generating actionable insights that help teams build user-centered products that truly meet people’s needs.
Featured Projects
City of San Antonio - 311 Customer Service:
311SA: Designing a Better Way for Residents to Connect With City Services
Research and design to improve San Antonio’s 311SA app and explore a centralized city services platform.
City of San Antonio - Web Team:
Using Survey Insights to Make City Websites Work Better for Residents
Research and analysis to measure user experience across SA.gov and SanAntonio.gov, guiding improvements that make digital services more responsive to resident needs.