CASE STUDIES
City of San Antonio - 311 Customer Service:
311SA: Designing a Better Way for Residents to Connect With City Services
UX research and design for San Antonio’s 311 Next Generation Project, collaborating with stakeholders to improve the 311SA app and lay the foundation for a unified city services platform — making it easier for residents to submit and track requests while helping the City deliver services more efficiently, transparently, and consistently.
UX research and survey analysis for the City of San Antonio’s web platforms, building a repeatable process to measure user satisfaction and identify service gaps — enabling faster, easier access to services for residents and more efficient operations for City teams.
City of San Antonio - Web Team:
Using Survey Insights to Make City Websites Work Better for Residents