POOJA BANDYOPADHYAY
(POO-juh BAN-DEE-OH-PAHD-eye)
User Experience (UX) Researcher with 8 years of expertise in mixed methods research, data analysis, and cross-functional collaboration. Skilled in uncovering actionable insights through user interviews, usability testing, and surveys to inform design decisions and enhance digital experiences. Holds a Master of Science in Research Psychology from the University of Texas at San Antonio, with a keen eye for detail, strong communication skills, and a passion for solving user problems.
EXPERIENCE
USER EXPERIENCE (UX) RESEARCHER
June 2022 – Present
Collaborating with Firecat Studio, RedSquared Consulting, and Kaeppel Consulting on research and design projects to enhance digital experiences.
Play a key role in user experience research projects for clients, including the City of San Antonio, to improve digital services, websites, and applications.
Synthesize qualitative and quantitative research and data analysis, including user interviews, focus groups, survey research, and usability testing, to extract actionable insights for design improvements.
Capture feedback in wireframes and medium-fidelity prototypes to help define the structure and navigation of digital platforms, ensuring a user-friendly experience.
Create website content that educates users on UX and accessibility best practices, enhancing user experience across digital platforms.
Drive continuous monitoring for user satisfaction and usability, helping clients gain valuable insights into user needs and behaviors to inform future platform updates and strategies.
PRODUCT IMPLEMENTATION SPECIALIST
January 2020 – November 2021
Irys Technologies
Led end-to-end product implementation, from assessing client needs to defining design and engineering requirements, demonstrating products, training clients, and supporting rollouts.
Conducted user research through surveys, interviews, focus groups, usability testing, persona development, and journey mapping, leading to product design and functionality improvements.
Secured $2M in contracts by preparing strong Requests for Proposals (RFPs).
Earned two promotions within 2.5 years, demonstrating rapid growth and value to the team.
DATA AND PRODUCT SPECIALIST
December 2017 – December 2019
Irys Technologies
Managed marketing campaigns and coordinated online social media efforts to promote events and drive app installs for the City of San Antonio 311SA mobile app.
Conducted research and analysis to evaluate the effectiveness of marketing campaigns, producing actionable insights for optimizing future marketing strategies.
Acted as the product spokesperson at City of San Antonio public meetings and community events, engaging with stakeholders and promoting the app.
Contributed to a measurable increase in app downloads and utilization, driving higher engagement with the 311SA mobile app.
GRADUATE RESEARCH ASSISTANT
August 2015 – August 2016
The University of Texas at San Antonio, Student Conduct and Community Standards
Coordinated program evaluation research to assess the impact of departmental programs on students' experiences at the University of Texas at San Antonio.
Designed and conducted research studies, developing surveys and conducting data entry and analysis.
Led the preparation and presentation of project-related reports and research findings to faculty and staff, providing valuable insights for program improvement.
Contributed to the successful completion of the evaluation, directly improving student engagement and program effectiveness.
RESEARCH INTERNSHIP
July 2017 – November 2017
Irys Technologies
Designed and executed manual tests for mobile applications and software, identifying problems and areas for improvement to enhance user experience and product performance.
EDUCATION
Master of Science in Psychology, 2016
The University of Texas at San Antonio
Thesis Title: “The Relationship between Facebook Friends and Self-Esteem”
Designed and led a mixed-methods study exploring the connection between social media use and psychological health. Managed all phases of research, including study design, survey development, participant recruitment, data collection, and statistical analysis with 200 participants.
Bachelor of Arts in Psychology, 2014
Minor: Business Administration
The University of Texas at San Antonio
Google UX Design Certificate – Coursera / Google (In Progress, Expected September 2025)
VOLUNTEER EXPERIENCE
UX RESEARCH VOLUNTEER
March 2022 – Present
UX San Antonio (UXSA)
Member of UXSA and active volunteer researcher supporting leadership initiatives.
Lead research projects and coordinate volunteer teams to support UXSA decision-making.
Analyze data and present insights to improve community engagement and programming.
SKILLS & TOOLS
Research: Quantitative & qualitative research, survey research, user interviews, focus groups, heuristic evaluation, usability testing, participant recruitment, data collection, data entry, data analysis, data visualization
Software: Microsoft Office, Google Suite, Tableau, survey tools (Google Forms, SurveyMonkey, Qualtrics)
Design: Figma, wireframing, prototyping
Product Management: Project planning, Agile methodology
Project Management Tools: Microsoft Teams, Slack, Zoom, Trello, Basecamp, Confluence, JIRA
CONTACT INFORMATION
pooja.bandy@gmail.com